Contact

How Can We Help Today?

Whether you have a question about an outdoor kitchen, need help choosing the right pergola, or want an update on your order, we are happy to help.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM ET).
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Choose Your Preferred Channel

Email
support@upscalepatios.com
Replies within 1 business day
Phone
00000 00000
Monday to Friday, 9:00 AM to 5:00 PM ET
Company
Upscale Patios is owned and operated by McCormick Creative Digital.
Business Address
200 Tyrone Ave, Wilmington, DE 19804, United States
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling takes 1 to 3 business days, and transit runs 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items such as gazebos or outdoor kitchens may ship via freight carrier, and you will receive tracking details once your order is on its way.

How can I track my order?

Once your order ships, we send a confirmation email with tracking information. You can also reply to that email or contact us directly if you need an update on your delivery status.

What is your return policy?

We offer 30-Day Returns on eligible items. The customer covers return shipping on change-of-mind returns, and a 25% restocking fee applies on approved non-defective returns. For items that arrive defective, damaged, or incorrect, we cover return shipping and waive the restocking fee.

What if my item arrives damaged?

Please report any damage within 7 days of delivery and include photos of the packaging and affected areas. We will work with you to arrange a replacement or issue a refund within 14 days after we receive and inspect the return.

How do I choose between a pergola and a gazebo?

Pergolas provide an open framework that works well for creating partial shade over a patio or deck, while gazebos offer a fully covered structure for year-round shelter. Consider how much coverage you want and whether your space calls for an open or enclosed design, and feel free to contact us for personalized guidance.

Do outdoor kitchens require assembly?

Most outdoor kitchen units arrive with detailed assembly instructions so you can set them up at your own pace. We recommend reviewing the product specifications before purchasing to confirm dimensions and any site preparation your space may need.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Outdoor Kitchen Inquiry
Pergola or Gazebo Question
Studio Shed Details
Order Status or Shipping
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM to 5:00 PM ET
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Every inquiry receives a thoughtful reply within 1 business day so you can plan your project with confidence.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

Thoughtful Design

Owned and operated by McCormick Creative Digital, every product is selected for quality materials and purposeful outdoor living design.

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), delivered with care to your door.